FAQ

Yes, our service remains uninterrupted.

Ordering with us is very simple. Please visit our shop by clicking here choose the destination country, desired delivery date and pick your favorite gift. Now just follow the instructions on the website, add the message card and proceed to the payment. 

If you wish to order custom floral design or gift, please contact us via this form. For company orders please visit here. Our specialists will contact you within 24 hours. 

We accept credit and debit cards payments. 

There might be several reasons for which your confirmation email did not arrive. It is possible that the provided email address is incorrect or our confirmation email is stuck in your spam folder. In any case, please just contact us by sending an email here and we will dispel any doubts. 

Yes, of course. All you need to do is to contact our specialists via the form available here. We will get back to you within 24 hours.

The shipping is free of charge. The amount displayed on the website is a final price of your order unless you wish to add additional products, these will be charged extra.

Of course. Let us know your ideas by sending us a message via this form. We will contact you within 24 hours and take care of your order. 

Sure, you can add a personalized message during the buying process.

The satisfaction of our customers is our top priority. Our specialists will contact you within 24 hours. 

We are dedicated to providing premium flowers and gifts delivery service. We can guarantee that your order will be delivered on time, on the date of your choice.

We will send you emails with updates as soon as the status of your order changes. Remember that you can always contact us by sending an email from here for more information.

We, unfortunately, cannot guarantee the exact delivery time for our regular orders as it depends on providers availability. However, we can guarantee delivery time in case of our custom orders, you can place your request here.

Yes, of course. Your gift will be delivered with the message card, as long as you do not sign it, your order will remain anonymous. 

Yes, we accept such orders however we need specific information to ensure successful delivery. Please consult our delivery policy for more details here.

Yes, however, we will need more specific details to make sure your order arrives on time. Please consult our delivery policy here to know more.

No worries, our experienced team of specialists will assist you. Please just contact us by sending an email from here and we will respond within 24 hours. 

We accept cancellations via email. Please contact us by sending an email from this form at least 5 days before the delivery date and we will assist. 

Please contact us by filling the form available here. We can modify your order up to 5 working days before the desired delivery date. 

Our florist will attempt to call the recipient or will leave a notification note in order to arrange a new delivery. If possible, the florist may also leave the gift with a neighbor or doorman.

In most cases, the florist will call before to ensure successful delivery, but it is individual and depends on the local service.

Please send us an email from our contact form including the photos of the gift and our specialists will help. The quality claims will be accepted within 48 hours from the delivery date.

All refunds are being processed within 7 to 10 working days. 

You can contact us by sending an email from the contact form and we will respond within 24 hours.